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Warranty/Repair/Damaged Product Information:


All Absolute E-files & Hybrid Lamps come with a one year manufacturer's limited warranty. 

Thank you very much for purchasing our products. In order to provide you more satisfied service and better protect your rights, please carefully read the policies and proper preservation of your warranty.

Manufacturer's Limited Warranty:


  • Absolute will not accept used products for return or exchange unless there is a manufactured defect with the item in question.

When purchasing Absolute Equipment from an Absolute Authorized Distributor 


When it is not covered:

  1. Damage to the product caused by the installation or use not following the manual instructions
  2. Products exceed the 1 year warranty
  3. Human behavior causes damage to the product
  4. If the problem arises due to personal use, such as dirt/destruction and unauthorized removal/modify/repair etc. are not within the scope of the after-sales service.
  5. If you drop the product and it breaks this will not count under warranty 
  6. If you have not had your equipment serviced within 6-8 months, this could also void your warranty


  • To send replacement equipment to customer, or/and to send back broken equipment to distributor, the cost of shipping is the responsibility of the customer.
  • To maintain warranty on E-Files you are required to have them serviced every 6-8 months.
  • As a reminder; due to cold temperatures below freezing do not open products for 6-12 hours so they can warm to room temperature. Items opened when still frozen will not be covered under warranty.


For Models:

Absolute Hybrid LED Pro Lamp, Absolute 35K Pro Portable E-File


Get peace of mind and extended your coverage even further with a Absolute Extended Warranty and Protection Plan. This extended coverage is the best protection plan in the industry because it goes above and beyond the manufacturer's Limited Warranty. 


You have 10 days from the original purchase date of equipment to add on extended warranty.


 Purchase Extended Warranty: 

1 Year, 2 Year & 3 Year Extended Warranty Covers:

Coverage includes any potential manufacturer's defect as well as the necessary annual service to repair your Handpiece.


In the event of an accidental damage... It's Covered! 

  • Dropped Handpiece or Lamp, It's Covered! 
  • Liquid Spills on Handpiece or Lamp, It's Covered!
  • We cover accidents, no questions asked, It's Covered!


Protection even from everyday normal use ... It's Covered!

  • Should a broken bit get stuck in Handpiece, It's Covered!
  • Clean bearings when they are full of powder or gel, It's Covered!
  • Worn down or defective brushes, It's Covered!
  • Electrical short in power cord, It's Covered!
  • Liquid or condensation inside nose cone or collet, It's Covered!
  • Vibrations or overheating, It's Covered!


Compare Warranty:


Need a loaner of an E-File or Lamp, while yours is being serviced/replaced/or fixed:

1 Year Limited/Extended Warranty: $20 a week

2 Year Extended Warranty: No Fee, Covered

3 Year Extended Warranty: No Fee, Covered


Need to ship an E-File or Lamp back to distributor or receive equipment from distributor:

1 Year Limited/Extended Warranty: Customers Pay Fees

2 Year Extended Warranty: No Fee, Covered

3 Year Extended Warranty: No Fee, Covered


E-File Service:

1 Year Limited/No Warranty: $30 Per Cleaning Service, (if requires new parts due to customer damage, customer pays for parts)

1 Year Extended Warranty: $15 Per Cleaning Service (if requires new parts due to customer damage, this is covered in warranty)

2 Year Extended Warranty: No Fee, Covered (1 Services Per Year, parts etc.. included)

3 Year Extended Warranty: No Fee, Covered (2 Services Per Year, parts etc.. included)


*How often should I service my Handpiece? 

  •  For average users (30-40 hours a week) once every 6-8 months.                     
  •  For heavy users (40+ hours per week) once every 6 months.


NO Promo codes on Extended Warranties.

Note warranty, must be purchased individually for each product.


2 Lamps = 2 Separate Warranty’s

Lamp & E-File = 1 Lamp Warranty & 1 E-file Warranty


Cost for Extended Warranty: (All prices are subject to tax)

1 Year: $79.95
2 Years: $99.95
3 Years: $119.95

1 year: $49.95
2 Years: $69.95
3 Years: $89.95